Review
Posted 5/28/2020
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1 Review
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Trustlinker since 05/28/20
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SAN JOSE, CA
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Great plumber during COVID19
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Our water heater finally broke and we had no hot water. We had concerns about people coming to the house during shelter in place but the lady explained on the phone that they are an essential business and that they will show up with masks, gloves,... Read More »
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Review
Posted 4/28/2020
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1 Review
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0 Profile View
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0 Answer
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Trustlinker since 04/28/20
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SCOTTS VALLEY, CA
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Review 3/26/2011
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We called because of a water heater problem. They said they would be there between 3 and 5pm but did not come until the next day. Then when all we needed was the pilot light lit, they told us we needed a new water heater and install for $704 plus... Read More »
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Business's response - by Mike Counsil Plumbing and Electricon 7/11/2011
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I am sorry this customer feels that he was not taken care of. We try hard to diagnose issues properly and give the customer the option that will solve his issue not just temporarily relieve the symptom. As this customer stated we returned the $59... Read More »
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Review 3/11/2011
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I contacted the plumbing service 3-10-11 after 1700 hours and was told a tech would visit my residence between 1200 to 1400 hours. I was told the tech would call me 30 minutes prior to their arrival. On 3-11-11 at 1400 hours I had to call the serv... Read More »
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Business's response - by Mike Counsil Plumbing and Electricon 7/11/2011
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It is unfortunate that this customer had such an uncomfortable experience with our company. We do the best we can to schedule so that everyone can be taken care of. Unfortunately some times technicians get tied up on a call that should have taken... Read More »
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Review 2/26/2011
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The water heater they sold me a year ago worked just fine, until I had to turn it off for fumigation purposes. I then had to call them because PG&E could not get it turned back on. Turns out the igniter is bad. I call Mike Counsil immediately and... Read More »
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Business's response - by Mike Counsil Plumbing and Electricon 7/11/2011
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There was a scheduling mix up with this customer and we realized that it was a mistake on our part. Because of this mistake we installed (at no charge to the customer) and water heater that included the price of the water heater and the installati... Read More »
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