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Review 10/8/2010
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I was contacted by this company via phone. They stated they worked with Citi Mortgage to modify loans and that I was pre-approved for a 2% interest rate modification to my home loan. They told me it would cost $2000 and that I would need to pay $1000 up front. I paid them the up front payment via debit card and from there, I had a really difficult time reaching them. Every time I called I was told I would need to speak with one of their supervisors and that none were available. I got nervous so I told them I wanted to cancel services with them, as I was told I could, and that's when they finally got me a supervisor. My payment still had not cleared my bank. I told him I wanted my money back and he (Trent Green) told me he just received the information they needed from me and he was ready to review it. When I told him I wanted a refund he told me that it would not be a problem. I waited more than 30 days and still did not see my check in the mail. I made several attempts to contact them without much luck. When I finally did reach someone, they told me they would process my refund, but when I would call back to check the status, I was always told there was no refund request showing in there system. Finally I was told that my refund request was denied without much explanation. Only that they started work on my case so I was not eligible. My initial request for refund took place before they had even had a chance to review my file according the their own employee who took my initial refund request. I should have counted the number of times I called them trying to reach anyone other then their receptionist because it was probably close to 50 over a two month period.
I have since read several negative reviews of this company ripping people off under the name "Nationwide Mediation Service" though their actual name is Nationwide Mediation Services". I have also recently found out that they are a very new company. They lied to me when they said they worked with Citi Mortgage because all they do is send mortgage companies requests to modify loans. I have since been working directly with Citi Mortgage to modify my loan and they have been very helpful, understanding, and willing to help make my payment more affordable. Do not do business with this company! Take it from someone who unfortunately has. I have read several reviews from others about how they did nothing for them, other than take there hard earned money.
Also, I noticed on other reviews that employees from this company make bogus replies acting like clients of this company trying to make this company sound like they helped them when no one else would, etc etc, I'm sure they will do it to my review. Don't believe their bullsh*t. I am currently speaking with an attorney about suing them.
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