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Misleading Sales Department
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We relatively recently started a contract with a printer supplier and was shortly contacted afterwards about toner. As this was within the time frame of receiving our new product I thought they were the supplier for our equipment contract. They asked the right questions and had details about the equipment and so I ordered toner from them. As I was unaware of the cost at the time, I thought I was getting fair market value for my purchase. I have since learned that I was duped into paying roughly 500% more than I should have.
The thing was I was contacted with a follow up (which at the time seemed nice) by a gentleman named Tom Diamond about the additional toner cartridges being "released" to me. I thought this was a bit weird, but for the price I paid, I thought, okay I ordered more. Then two days later the shipping department contacted me, and stated they were confirming address and so forth and an ADDITIONAL invoice of the same amount. I called and had a little bit of a discussion with Tom about the order which was placed. He stated they ordered a "carton" of three opposed to a "cartridge" of one which I only would have placed. He stated that the other two were cancelled and would not be shipped or invoiced. I told them I would call them in the event I need to order additional toner, and not to call me.
They seem legit, and nice enough on the phone, but they do take advantage of the fact that most consumers don't know the cost of items for their equipment (especially new contracts). I don't know how they got our information, but we are taking a hit due to not knowing what we were getting into.
Do NOT do business with these guys. I paid roughly $500 for a $100 toner cartridge.
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