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Terrible Experience with Warehouse Discount Center
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If there is a "next time," we will be going to Howards Appliances.
My wife and I did a kitchen remodel and went to Warehouse Discount Center ("WDC") on the recommendation of our cabinet maker. We spent approximately $10,500 on appliances. At the time of purchase, we had a knowledgeable sales rep ("Scott") who recommended GE Proline appliances. He assured us that he would be available to assist with any issues and to help with the rebates. The price for the appliances was competitive and delivery time was as promised.
I never heard from Scott again and my attempts to reach him went ignored. When the appliances were delivered, the delivery crew - contrary to our understanding - did not inspect the appliances. They said "you have three days" and took off. In the meantime, we gave WDC the opportunity to do our countertop. The installer was extremely rude and argued as to what was best for us as to finish (bullnose, miter, etc.) and I just sent him on his way. I followed up with the countertop production company and the individual in charge appeared to care less about the experience.
I then contacted John Freitas at WDC (vice president of sales) and related my experience. Due to the loss in faith with WDC, we cancelled our installation with them. Freitas refunded most (but not all) of the installation fees we had paid.
The GE Proline refrigerator we purchased developed a problem within two weeks of installation. There is a loud rattling noise coming from the refrigerator which appears to be a loose fan or bearing coming apart. It's Fourth of July and we have a refrigerator stocked with food. So, the choice is to put up with the noise or shut down our new refrigerator and find a home for all of the food.
My impression of WDC is that they have become an indifferent big box operation with horrible employee morale. The inability to reach our rep, to get the countertop done timely, finding a competent operation to do the installation and, now, the issue with the defunct refrigerator, made a difficult time even more difficult.
Someday, the refi money will go away, sales will slow and people will wonder why their business has collapsed.
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