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DONT SHOP WAREHOUSE DISCOUNT CENTER EVER!!!!!!
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I purchased from the Agoura Store...but it seems they are all the same with countless unsatisfied and unhappy customers. Don't they know customer service is KEY!!!! for returning and referred customers...I'm sure they do, they just don't give a crap!
Here is my story;
If good customer service is expected when buying from this company, Think again and go elsewhere. I bought all my appliances for my kitchen remodel from them.
I have a problem with one item as it's defective! They will not take it back or give me even a credit, reason being "its used now"...I just took it out of the box and put it in the hole, WDC HAS NO RETURN POLICY unless the appliance is still in the box unused within 30 days. Well, duh! HOW DO YOU KNOW IT'S BROKEN IF IT'S STILL IN THE BOX!! I have not even turned a button on or plugged in the appliance...how else are you supposed to find out if something works or doesn't work... if you don't install it???? They would rather risk a continued and satisfied customer who is still going to spend over $10,000 for the rest of my remodel than to just take this unit back and give me a credit of $800.00. BAD BAD and STUPID!! Wouldn't you agree. I will never recommend this place to anyone ever again.
DUMB!!!! Customer Service I think NOT!!! Now that I think about it...there is never anyone in the store except for employees...hummm.
On one other note: My husband and I were in the same store about a year prior to this incident getting ideas, as we saw a commercial refrigerator there that I fell in love with and had to have, but was unable to at the time...It was only one of it’s kind and on the show room floor. When we went back a few months later the same refrigerator was still there. When we told the salesperson that we wanted information on and purchase this refrigerator....he said “no you don’t want this one” I said “YES I do” then he told me “he would not sell it to us”. Even though it was on the showroom floor with a price tag on it...we just left...we should have never come back...by the way the refrigerator is still there!
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