|
Business's response - on 5/23/2016
|
|
Debbie,
As I stated in my personal email to you earlier today, I’m so sorry that you’ve had to go through this. We did find a vulnerability that was exploited in a program that resides on our server. Although our website is constantly monitored this program was not. We have since fixed it and put monitoring in place.
I know how much of a hassle it is to have fraud on your card because it’s happened to me recently.
As I said in my email to you, if you’d like to continue to order from us, I’d be happy to extend you 30 day terms, whereby instead of placing the order with a card, you would call it in or email it to us and we would send you an invoice. Also, we would take 20% off of your next order.
Again, I truly apologize for all of the inconvenience this has caused you.
Sincerely,
Foster Brashear
President
|