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Review 10/27/2011
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On May 27th of this year I moved to a house by using NorthStar moving company, on scheduled date & time 4 people showed up, 1 speaks 50% English and the rest combined 50%, nothing is wrong in not knowing the language, but in a case like this somebody has to be fluent, but it's not a problem, the apartment that I moved from was on second floor, at the apartment they broke the PA system which I told them I fix it, they broke the light fixture on the stairway which they did not notify me about by they cleaned the evidence, I found out accidentally at night when the stairway was dark, the move was on Friday, on Saturday I had company over and I started opening the boxes, I opened Crystal glassware box and found 75% broken even though I had the boxes marked Fragile, I sent the company an e-mail and they responded next day by e-mail and a phone call, saying that I signed for an insurance for the amount of 60 cents per pound for damages which there was not another choice, so I estimated my crystal damage and it came to about $8, not even worth talking about, since we were settling down, we were opening boxes when ever we made room for the contents, next damage was few plates after that my paper shredder which luckily was not too much about $80, I still have unopened boxes in the garage, ready to be discovered. I personally had bad experience with NorthStar Moving company, I would not recommend it.
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Business's response - by Ram Katalanon 11/8/2011
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Dear Vartan,
I appreciate your feedback here in Trust link and for each and every time we have spoken on the phone together as well, I would also like to thank you once again for this, and the time that you took out of your day to do so.
I was truly sorry to hear that your move did not go as smoothly as you and all of us here at NorthStar would have liked. Unfortunately, even the best companies can drop the ball every now and then. and I am sorry it happened with your move.
However we are proud to be the kind of moving company that strives to exceed your expectations, and on the rare occasion when things go wrong, we also try to do all we can to make them right.
As I had expressed in our phone conversations, we would be happy to handle your claim and resolve it for you.
I had sent you the single page claim form, that you would need to complete and sent back to us.
Once again, I would very much like to help you with this claim and find a resolution that pleases you.
Please feel free to call me anytime to my direct line (818) 534-0484 at Ext. 119. I would appreciate the opportunity to show you what kind company we really are.
Sincerely,
Wendy Paola
Customer Service
NorthStar Moving
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