|
|
Review 5/4/2009
|
|
My experience with this company began in December and didn't end until March. I primarily used email to communicate with this company and doing so could have everything in writing, which in the end saved my 3,000 dollars from being taken out of my bank. I purchased plane tickets through them by sending them the scanned photo of my VISA and ID. They delayed several days to confirm that I had tickets, so I sent them another email telling them to cancel. After that, I bought tickets through Travelocity whom confirmed my tickets right away--as any respectable travel agency should in a time-sensitive market for plane tickets. After a short while, I get an email from KDCal saying they issued my tickets already after the fact I said to cancel. I reminded them to cancel yet again and don't charge my card. But they did anyway. They said they issued my tickets 'right away' when I first authorized payment, but they didn't bother to tell me until 5 days after they confirmed tickets. They told me I could have looked at the AIRLINE's website to see whether or not I had tickets, instead of just telling me by a simple email confirmation or a phone call. That was what started this thing off, the following months was senseless running me around with technical jargon that had something to do with their terms of service. I called their regional manager and complained and all he said was "I'm not helping you over the phone, contact us through email." Eventually, KDCal tells me that the Airlines has my money, and I should talk to them. So I did--sort of--they gave me the run around too (Hainan Airlines). Hainan airlines eventually said they don't have my money and KDCal should have never told me to contact them...*click*. So at this point I'm contacting a lawyer friend to get some advice. During this time, KDCal calls my home, and talks to my mother PRETENDING to be Hainan airlines. They tell my mother that everything will be settle if she calls my bank and tell them to recharge the account. After my mother said no, they began yelling at her. Shortly after this happens, I received a phone call at SIX in the MORNING from this wacko company telling me that they have a final offer and I need to accept it within a couple of hours. Their offer was to spend some more money so they can refund part of my 3,000!? After a month or two of trying to handle it on my own, my bank with the help of visa decides to investigate them. My banks investigation team informs me that they did not have push hard. They said KDCal's terms of service was too vague and that was enough to secure all my money that was taken out originally. KDCal is lucky to not be facing criminal charges.
|
|
|
|
|
|
|
|