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A SCAM
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DO NOT WASTE YOUR MONEY ON THIS COMPANY.. IT IS A SCAM!
After several months of not using E-Merchant Club, I called requesting a cancellation. I was told that cancelling was a two-step process - a phone call to the cancellation department as well as a written notice. I followed up with the phone call to the number I was given as well as an e-mail dated February 4, 2020. When I called the number, the lady I spoke with said that since it was paid through June, I may as well keep it until then. In June, I started calling once again to make sure the cancellation was going through. Due to the pandemic, no one answered the phone and I was asked to leave a voice mail message. I did this at least four times during the month of June. On July 5, I forwarded the original e-mail with another e-mail requesting the cancellation. Again, I called. This time, after about a 20 minute wait, I was connected with a live person. I was told that since I had not cancelled prior to July 5 (the date of my latest e-mail), that they would not issue a full refund. I argued the point for some time with no results.
DO NOT WASTE YOUR MONEY ON THIS COMPANY.. IT IS A SCAM!
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