|
|
Review 7/29/2009
|
|
Direct Savers in Pompano Beach, FL., is actually part of a larger company based in Houston, Texas, and if you check the Better Business Bureau website in that city, you will see that there are 40-plus complaints against this multi-faceted company.
My experience with them is as follows: On April 3, I signed a contract with them and paid $2499 for my membership with my Amex card. Their representative actually assured me that that was a good way to pay for membership because if I wasn't satisfied with my membership, I could have my money refunded. The company promises to save members 30% to 40 % on purchases of appliance, furniture, services, travel and more. The contract I signed had a 3-day cancellation clause, BUT I did not receive Direct Savers catalog and instructions for ordering until 10 days after I signed. The “catalog” is actually a loose-leaf binder with a piece of paper with the company logo and some photos of luxury items and resorts slipped into the clear pocket on the cover. Inside is typed-up information on how to order and multiple pages with the logos of various appliance and furniture manufacturers on them—not professional looking at all.
At this time, I determined that the company's promises were lies--savings on travel that I wanted were not available, nor were savings on an appliance I shopped. What is more, the company promises 2 round-trip tickets to the people who attend the sales seminar. They gave us a voucher for these tickets and we had to send $29 to the reservation company for these tickets. We received a letter and a brochure from this travel company that was so unprofessional, I could have printed it on my computer. The brochure requested that we send an additional $100 for taxes and fees, etc. and informed us that we had 10 days to choose 2 departure dates, 90 days apart with extensive blackout dates. Hardly acceptable!
I felt that I had been hoodwinked, so I called and asked the customer service rep to please see that my charge would be refunded. I was denied repeatedly through the weeks ahead until my son placed a complaint on this website at which time-- 2 months later--my customer service representative phoned me and offered me a 80% refund if my son would remove his complaint from this website. We agreed that he would do that as soon as my 80% refund was credited to my Amex account. I was assured by the rep that my Amex account would be credited in "a few days." Two weeks went by and no credit! We called our rep who then told us that the company would not credit our account until we signed an agreement saying we would remove the complaint from this website. Our rep assured us this document would be faxed to us that day. Five days later, no fax was sent, so I called the management office in Houston on Juy 27 and was told that the managers were out of the office but that someone would return my call as soon as possible. I was not called, and yesterday our customer service rep assured us again that he would have them fax the document to us by the close of the business day. The fax did not come. They are stringing me along, and I am heartbroken and disgusted. Do not sign a contract with this company--you will get nothing for it but lies and aggravation!
The only reason I have awarded Direct Savers a single star below is that it is my least valuable option. If I could, I would award them minus 10 stars.
|
|
|
|
|
|
|
|