Laura F.'s review of A W Autopro

A W Autopro

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Review Posted 9/28/2011
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Review 9/28/2011
Well I requested info online (already knowing better) I was contacted within 4 hours by AW autopro. Their representative was nice, polite, and very knowledgeable regarding the product. While reading the reviews for AW autopro the 2nd review I came to by Dan C. Sounded word for word like the conversation I had earlier with my salesman Richard (quote" He reviewed my needs and provided a plan for 4 years, for "only" #3640.00 and shortly thereafter asked for a 500 dollar deposit and what credit card was I going to use. At this time of course I didn't have any details and nothing in writing so I was reluctant to sign on. I told him I had to think about the plan and to review my budget. At this point he became insistent ( in a nice way ) that I hang on as he will find some alternatives"). Although my amount and details were a little different these guys really study their scripts. Hang up the phone and run as fast as you can!!!! THEIR PUSHY SALES TACTICE TO GIVE A CREDIT CARD # BEFORE HANGING UP THE PHONE IS NO WAY TO DO BUISNESS. IF THEY TRUELY BELIEVED IN THEIR PRODUCT THEN YOU COULD REVIEW THE CONTRACT FIRST NO $$$ UP FRONT!!
 
 
Business's response - by Meir L.on 9/28/2011
Dear Laura, I would like to take this opportunity to respond to the review you posted today. 1. All of the plans that we offer to our customers are available to view online at our website www.awautopro.com. The sales person should have directed you to the site and showed you exactly the plan that you would be signing up with today. 2 The reason the sales person was trying to have you put a deposit down on the first call is because this industry is based on risk and if you would call back and try to sign up you would be considered a higher risk. The reason for this is simple, most people hear the quote and say to themselves "well my car is in great shape and I may not need this service contract." Therefore the second time you call we have to assume that the reason you're calling is because you're having issues with the car. 3. The reason we believe that putting a deposit down should not be an issue is because we always give a 30 day FULL REFUND review period to which you can take your contract to your mechanic and make sure the contract fits your needs. I hope this explains some of the sales tactics and puts your mind at ease about our company. Sincerely, Meir Lipskier Office Manager AW AutoPro 6837 Hayvenhurst Avenue Lake Balboa, CA 91406 P.(818) 787-3959 ext. 1102 meir@theawteam.com
 
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Additional Business Information
Hours   Monday - Friday 7:00 a.m. - 7:00 p.m. PST Phone   (877) 787-3959 Address   6837 Hayvenhurst Avenue
Lake Balboa, CA 91406
Website   http://www.awautopro.com Email   alexb@theawteam.com
Contact   Alex Bao Other  
 
 
 
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